Welcome to the Surfsplit FAQ page! Here you’ll find answers to our most commonly asked questions. If you can’t find what you’re looking for, feel free to contact us.

General Questions

What is Surfsplit?

Surfsplit is your one-stop shop for all watersports gear. We specialize in high-quality equipment and accessories for surfing, kiteboarding, and more!

Where are you located?

Our headquarters and warehouse are located at Na pobočju 20, 1351 Brezovica pri Ljubljani, Slovenia. Please see other contact options here.

Ordering & Shipping

How do I place an order?

Browse our website, add your desired items to your cart, and proceed to checkout. You can pay securely using our available payment methods.

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options.

How long does shipping take?

Shipping times vary based on product availability and your location. For detailed information, visit our Shipping Information pages.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy for most items. For detailed instructions, please visit our Returns and Refunds page.

How do I request a refund?

If eligible, you can request a refund by contacting us at returns@surfsplit.com. We will process your refund within 10 business days of receiving your return.

Product Information

Do you offer product warranties?

Yes, many of our products come with manufacturer warranties. Visit our Warranty Policy page for details.

Can I get advice on choosing the right product?

Absolutely! Check out our Service & Advice page or contact our experts at info@surfsplit.com.

Support & Contact

How do I contact customer support?

You can reach us at info@surfsplit.com or call us at +386-51-632-352 during business hours. Please see other contact options here.

What are your customer support hours?

Our customer support team is available Monday to Friday, 9:00 AM – 5:00 PM CET.

Still have questions? Reach out to us via email, and we’ll be happy to assist you!