Shipping & Delivery Policy
At SurfSplit, we provide fast, reliable, and secure delivery across Europe for all your kiteboarding, windsurfing, surfing, and SUP gear. Standard parcels are dispatched within 1–2 business days following payment confirmation.
Shipping Rates by Country
Shipping costs depend on the weight, dimensions, and destination of your order. Standard shipping fees include handling, packing, and postage costs.
| Country | Small Parcel | Standard Parcel | Large Parcel | Oversize Items (Boards, Solid SUPs, Masts, Sails) |
|---|---|---|---|---|
| Austria | 16,95 € | 19,95 € | 24,95 € | Contact Us |
| Belgium | 16,95 € | 19,95 € | 27,95 € | Contact Us |
| Bulgaria | 32,95 € | 40,95 € | 50,95 € | Contact Us |
| Croatia | 9,95 € | 10,95 € | 10,95 € | Contact Us |
| Czech Republic | 15,95 € | 18,95 € | 19,95 € | Contact Us |
| Denmark | 17,95 € | 21,95 € | 32,95 € | Contact Us |
| Estonia | 26,95 € | 33,95 € | 41,95 € | Contact Us |
| Finland | 26,95 € | 33,95 € | 47,95 € | Contact Us |
| France | 15,95 € | 24,95 € | 35,95 € | Contact Us |
| Germany | 16,95 € | 19,95 € | 25,95 € | Contact Us |
| Greece | 33,95 € | 43,95 € | 60,95 € | Contact Us |
| Hungary | 15,95 € | 16,95 € | 17,95 € | Contact Us |
| Ireland | 33,95 € | 41,95 € | 60,95 € | Contact Us |
| Italy | 17,95 € | 21,95 € | 32,95 € | Contact Us |
| Latvia | 26,95 € | 33,95 € | 47,95 € | Contact Us |
| Lithuania | 15,95 € | 24,95 € | 35,95 € | Contact Us |
| Luxembourg | 16,95 € | 19,95 € | 27,95 € | Contact Us |
| Netherlands | 16,95 € | 19,95 € | 27,95 € | Contact Us |
| Poland | 15,95 € | 23,95 € | 23,95 € | Contact Us |
| Portugal | 33,95 € | 49,95 € | 57,95 € | Contact Us |
| Romania | 26,95 € | 33,95 € | 47,95 € | Contact Us |
| Slovakia | 15,95 € | 18,95 € | 19,95 € | Contact Us |
| Slovenia | 5,95 € | 6,95 € | 6,95 € | Contact Us |
| Spain | 26,95 € | 33,95 € | 47,95 € | Contact Us |
| Sweden | 26,95 € | 33,95 € | 47,95 € | Contact Us |
Important Shipping Details
1. Oversized Equipment Delivery
For bulky or oversized items—such as windsurf boards, solid SUPs, long surfboards, sails, or masts—we arrange specialized freight shipping via DHL Freight, UPS, or custom couriers to ensure maximum safety. Please contact our support team for a customized shipping quote prior to ordering.
2. Island Shipping Surcharges
Deliveries to island territories (e.g., Spanish Islands, Greek Islands, Corsica) may incur additional courier surcharges and transit times. If your delivery address is located on an island, our team will contact you after checkout if a surcharge applies. We recommend contacting us before ordering for an accurate quote.
3. Order Packaging & Consolidation
To keep shipping costs low, we strongly recommend combining all your items into a single purchase. Separate orders placed on the same day cannot be automatically merged, and standard shipping fees will apply to each individual package. All gear is packaged in generously sized, padded boxes to ensure safe transit.
Order Tracking & Courier Partners
We partner with GLS, DPD, Pošta Slovenije, UPS, and DHL to provide fast, cost-effective shipping across Europe. Transit time typically ranges between 2 and 10 business days depending on your location.
Once your order is dispatched, you will receive an automated email containing your tracking link. You can also track your shipment directly using our courier tracking tools below:
- GLS Parcel Tracking: Track your GLS package
- DPD Parcel Tracking: Track your DPD package
- Pošta Slovenije Tracking: Track your Pošta Slovenije package
- UPS Tracking: Track your UPS package
Free In-Store Pickup
Local to Slovenia? You are welcome to pick up your order directly from our store in Ljubljana with zero shipping fees. Simply select "Local Pickup" at checkout or get in touch with our team to schedule a pickup time.
Returns & Exchanges
Need to return an item? Please review our step-by-step SURFSPLIT Return & Refund Policy for instructions on returns, exchanges, and eligibility.