Privacy Policy

Privacy Policy

Last updated: August 2026

This Privacy Policy explains how Lysiyo d.o.o. ("SurfSplit", "we", "us") collects, uses, and protects your personal data when you visit www.surfsplit.com or make a purchase from our store.

1. Data Controller Contact Information

Lysiyo d.o.o.
Na pobočju 20, Lukovica pri Brezovici
1351 Brezovica pri Ljubljani, Slovenia
Email: info@surfsplit.com

2. Personal Data We Collect

We collect personal information necessary to provide our services and fulfill your orders:

  • Direct Information: Name, billing and shipping address, email address, phone number, and payment information when placing an order.
  • Automated Data (Cookies): Device IP address, browser type, operating system, and pages visited on our store.
  • Customer Support Data: Information shared when contacting us regarding orders, returns, or warranty requests.

3. Purpose & Legal Basis for Data Processing

We process your data for the following purposes under EU General Data Protection Regulation (GDPR):

  • Order Fulfillment (Contract Execution): Processing payments, arranging shipment with couriers (GLS, DPD, Pošta Slovenije, UPS, DHL), and customer communications.
  • Legal Obligations: Compliance with accounting and tax retention regulations.
  • Legitimate Interest: Site security, fraud prevention, and site usage analytics.

4. Data Sharing & Third Parties

We do not sell your personal data. We share necessary data only with trusted service providers to run our store:

  • Shipping partners (couriers delivering your order).
  • Payment gateways processing payment details securely.
  • IT & e-commerce hosting infrastructure providers.

5. Your Rights Under GDPR

As an EU resident, you hold the following rights regarding your personal data:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data when no longer required by law.
  • Right to Restrict or Object: Limit or object to how we process your data.

To exercise any of these rights, email us at info@surfsplit.com.

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