Returns & Refund Policy

Returns & Refund Policy

At SurfSplit, we want you to be completely satisfied with your surf, kite, and watersports gear. Below you will find all the details regarding returns, exchanges, and warranty claims.

1. Return Window

We offer an extended 30-day return policy. You have 30 days after receiving your item to request a return (exceeding the standard EU 14-day statutory requirement).

2. Eligibility & Item Condition

To qualify for a return:

  • Items must be unworn, unused, and in the exact condition you received them.
  • Gear must be in its original packaging with all tags, labels, and accessories intact.
  • Proof of purchase (order confirmation or receipt) is required.

Exclusions: Custom-built items, personal health/hygiene products, or clearance items are non-returnable unless defective.

3. Who Pays for Return Shipping?

Reason for Return Shipping Cost Covered By
Standard Returns & Exchanges
(Change of mind, wrong size ordered, etc.)		 Customer
Defective, Damaged, or Incorrect Items
(Shipping damage, manufacturing defect, wrong item sent)		 SurfSplit
(We will provide a pre-paid return shipping label)

4. How to Return an Item (Step-by-Step)

  1. Request Authorization: Email us at info@surfsplit.com with your order number and reason for return. Please attach photos if the item is damaged or defective.
  2. Pack Your Item: Pack the product securely in its original packaging to prevent damage during transit.
  3. Ship to Warehouse: Send your authorized package to our central address:

    Lysiyo d.o.o. / SurfSplit Returns
    Na pobočju 20
    1351 Brezovica pri Ljubljani
    Slovenia

Please note: Packages sent back without prior email authorization will not be accepted.

5. Exchanges

The fastest way to swap an item for a different size or model is to initiate a return for your current item and place a separate new order directly on the store.

6. Refunds & Processing Times

Once your package is received and inspected at our warehouse, we will notify you via email regarding the approval of your refund.

  • Approved refunds are issued back to your original payment method within 10 business days.
  • Please allow additional processing time for your bank or credit card provider to reflect the funds in your account.
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